Licensing and technical support

MIBCON DIMA s.r.o. benefits from the partnership (Platinum Partner) between SAP Czech Republic and MIBCON Group. We provide SAP licenses and related SAP software support to our customers. Technical support services provided by local consultants are part of the portfolio. Our customers appreciate communication with a consultant who knows the customer well and is thus able to help and offer the most helpful and efficient solutions. In addition to that, the customer may order a specific number of consulting days in advance, which then can be utilized for little technical advice or as part of larger projects for the duration of technical support.

Informatica product licenses are provided directly by MIBCON DIMA s.r.o. in cooperation with a distributor for the Czech Republic, INFA PARTNER s.r.o.

We provide technical support services both for SAP/Sybase and Informatica licenses. By providing services via our consultants directly, we can:

  • Save time and effort in determining a reported issue, whether it is a software defect or an error caused by an incorrect configuration or setting. Our consultants will provide such determination;
  • In the event of a software defect (bug), we prepare a reproduction of the problem that is needed to escalate the problem to the SW manufacturer;
  • If necessary due to the nature of the issue, we can work on a case at the customer's workplace.

A customer who orders technical support may communicate with our consultants via phone or email both in Czech and English. In specific cases, we can solve a potential problem at the customer's workplace.

The Appeon PowerBuilder licenses are also provided directly by MIBCON DIMA s.r.o., an authorized distributor of Appeon for the Czech Republic and Slovakia. These licenses are provided in the form of an annual subscription and include technical support in case of potential product errors.

MIBCON DIMA provides extended support for its customers, which includes:

  • possibility of communication in the Czech language;
  • assistance in reproducing the problem;
  • minor consultation.

For users of the PostgreSQL database, we can offer two forms of support for their databases:

  • 24x7 support through an annual PostgreSQL subscription from EnterpriseDB;
  • Local 8x5 support directly by MIBCON DIMA consultants.

A more detailed description of services for customers running the PostgreSQL database may be found here.